Accessibility Policy

Accessibility

Northwestern CT Transit is accessible to persons with disabilities. All buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride utilize our services. Bus Operators are trained to assist riders use lifts and ramps and secure wheelchairs. Passengers may travel with a respirator, concentrator, and/or portable oxygen. Service animals are welcome on board our vehicles and in our facilities. Public information is available in alternative formats upon request.


Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 860-489-2535. Please submit requests at least two business days before the trip.


ADA Complaints

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint. Click to download the complaint procedures and complaint form. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 860-489-2535 or CDeane8827@aol.com.



 

Local:
(860) 489-2535

Toll Free:
(866) 906-7433


ON-BOARD BUS RULES

On the following 2017 year dates the Northwest CT Transit District office will be closed and Dial-A-Ride will not operate:
January 2
New's Year's Day
January 16
Martin Luther King Day
February 12
Lincoln's Birthday
February 20
President's Day
April 14
Good Friday
May 29
Memorial Day
July 4
Independence Day
September 4
Labor Day
October 9
Columbus Day
November 10
Veterans Day
November 23
& 24
Thanksgiving W/E
December 25
Christmas

In case of storms, etc. do one of the following for cancellation notices:
  • watch Local Cable 5
  • watch Channel 3 WFSB
  • listen to 97.3 FM WZBG

Note: If school is closed, then Dial-A-Ride service will not operate.